Refund Policy

1. No Cancellation and No Refund Policy

The Company adheres to a strict “no cancellation” and “no refund” policy. Users may, however, be offered the use of services on a “trial basis,” under terms specifically provided for each service offered by the Company.

2. Subscription and Service Continuation

Upon successful subscription or payment of an advance amount for setup, setup costs, or additional fees or charges for any service offered by the Company, such service shall remain in force for the term and manner specified in the terms and conditions of the respective service. Users are strongly advised to read the specific terms and conditions of each service before subscribing or choosing Grocito Platforms.

3. Exceptional Cases for Refund

In exceptional cases, the management reserves the right to consider refunds on a case-by-case basis. This is subject to the submission of necessary documents or information, as deemed necessary or expedient at the sole and absolute discretion of the management. The Refund request in the exceptional case must be raised within 48 hours of making payment for the Services. If a refund is approved, it shall be processed without interest and under such terms or deductions as approved by the management. The refund process will be completed within 7 working days of approval.

4. Trial Basis Usage

Users may be offered the opportunity to use services on a trial basis. The specific terms and conditions for each trial service will be provided separately. Users are encouraged to review these terms carefully to understand the scope and limitations of the trial period.

5. Terms and Conditions

The continuation of any service after subscription or payment is governed by the specific terms and conditions associated with that service. Users must ensure they are fully aware of these terms before committing to any service.

6. Management Discretion

The management’s decision regarding refunds and cancellations is final and binding. The Company retains the right to amend or modify this policy at any time without prior notice. Users are advised to regularly review the policy to stay informed of any changes

7. Changes to the Policy

The Company reserves the right to amend or modify this cancellation policy at any time without prior notice. Users are advised to regularly review the policy to stay informed of any changes.

8. Contact Information

For any queries or further information regarding this policy, please contact our customer support team at support@grocito.com.