Effective Date: 20 May 2023

Thank you for choosing Seller.Grocito.com (Grocito Business). This Return & Refund Policy outlines the terms and conditions regarding returns and refunds for products sold through the Seller.Grocito.com platform.

  1. Return Policy: 1.1. Product Eligibility for Returns: Customers may be eligible to return a product if it meets the following conditions: a. The product is damaged, defective, or not as described. b. The product is unused, unopened, and in its original packaging. c. The return request is made within the specified time frame from the date of delivery, as determined by Grocito Business. 1.2. Return Process: a. Customers must initiate a return request through the Seller.Grocito.com platform within the specified time frame. b. Grocito Business will review the return request and may require additional information or evidence, such as photographs, to assess the condition of the product. c. If the return request is approved, customers will be provided with instructions on how to return the product. d. Customers are responsible for properly packaging the product for return shipment and covering any associated shipping costs, unless the return is due to an error on the part of Grocito Business. e. Once the returned product is received and inspected by Grocito Business, a refund or replacement will be processed, as per the customer's preference.

  2. Refund Policy: 2.1. Eligibility for Refunds: Customers may be eligible for a refund if they meet the following conditions: a. The return request is approved and the product is successfully returned to Grocito Business. b. The product is verified to be damaged, defective, or not as described. 2.2. Refund Process: a. Once the returned product is received and inspected by Grocito Business, a refund will be initiated using the original payment method used for the purchase. b. The refund amount may include the original product price and any applicable taxes or fees, excluding any shipping or handling charges. c. Refunds may take a few business days to reflect in the customer's account, depending on the payment processor or bank.

  3. Exclusions: The following scenarios may not be eligible for returns or refunds: a. Products that have been used, opened, or altered from their original condition, unless they are damaged or defective. b. Products with a specific non-returnable or non-refundable policy explicitly mentioned on the Seller.Grocito.com platform. c. Returns or refunds requested beyond the specified time frame from the date of delivery, as determined by Grocito Business. d. Any violation of Grocito Business's terms of service or policies by the customer.

  4. Modifications to the Policy: Seller.Grocito.com (Grocito Business) reserves the right to modify or update this Return & Refund Policy at any time without prior notice. The updated policy will be effective immediately upon posting on the Seller.Grocito.com platform or other communication channels.

Please note that this policy is subject to the laws and regulations of the jurisdiction in which Seller.Grocito.com (Grocito Business) operates.

If you have any questions or require further clarification regarding our return and refund policy, please contact our customer support team.