Effective Date: 20 May 2023

Thank you for choosing Seller.Grocito.com (Grocito Business). This Cancellation Policy outlines the terms and conditions regarding cancellations for orders placed through the Seller.Grocito.com platform.

1. Order Cancellation by the Seller: 1.1. Seller Cancellation Rights: Sellers on Seller.Grocito.com reserve the right to cancel an order in the following circumstances: a. Unavailability of the product or service ordered. b. Pricing errors or discrepancies. c. Non-compliance with Grocito Business's terms of service or policies. d. Inability to fulfill the order due to unforeseen circumstances or operational challenges. 1.2. Notification and Refund: In the event of order cancellation by the seller, the seller must promptly notify the customer about the cancellation and issue a full refund for the order amount using the original payment method.

2. Order Cancellation by the Customer: 2.1. Customer Cancellation Rights: Customers have the right to cancel their orders placed on the Seller.Grocito.com platform. However, cancellation rights may vary depending on the terms and conditions set by individual sellers. 2.2. Cancellation Timeframe and Process: a. Customers should review the cancellation policy specified by the seller on the product listing or store page to determine the cancellation timeframe and process. b. To cancel an order within the specified timeframe, customers should contact the seller directly through the Seller.Grocito.com platform or other designated communication channels. c. The seller will review the cancellation request and proceed with the cancellation if it falls within the specified timeframe and is compliant with their cancellation policy. d. If the cancellation request is approved, the seller will issue a refund for the order amount using the original payment method.

3. Exclusions: The following scenarios may not be eligible for order cancellation or refund: a. Orders that have already been shipped or delivered to the customer. b. Customized or personalized products that have already entered the production or fulfillment process. c. Products or services with specific non-cancellable or non-refundable terms explicitly mentioned by the seller on the Seller.Grocito.com platform. d. Any violation of Grocito Business's terms of service or policies by the customer.

4. Modifications to the Policy: Seller.Grocito.com (Grocito Business) reserves the right to modify or update this Cancellation Policy at any time without prior notice. The updated policy will be effective immediately upon posting on the Seller.Grocito.com platform or other communication channels.

Please note that this policy is subject to the laws and regulations of the jurisdiction in which Seller.Grocito.com (Grocito Business) operates.

If you have any questions or require further clarification regarding our cancellation policy, please contact our customer support team.